Terms & Policies

WORKING HOURS:
Monday-Friday 8:00 a.m.-5:00 p.m.
Eastern Standard Time
Call: +1 (778) 316-5173

PICK UP ORDERS:

Pick up orders between 8:00 a.m. and 4:00 p.m. Monday through Friday. Must have 24 hour notice

PLEASE HAVE THE FOLLOWING AVAILABLE:
1. Your company name
2. Customer number
3. Purchase order number if you require one 4. Item number(s)
5. Description
6. Quantity in each

MINIMUM ORDER:

Minimum order is $200.00 for new accounts, $150.00 for re-order. Backorders under $50.00 will stay on the system for 60 days and will add to a new order if placed.

PRICES:

Prices are subject to change without notice.

TERMS:

Terms are Credit Card. Credit must be approved by the credit department. We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS. The Manual Woodworkers and Weavers, Inc.’s completed and signed credit application must be on file to be considered for credit. 1.5% interest per month is charged on overdue invoices. If the account is placed for collection, all attorney and handling fees will be paid by the customer. Accounts will be charged $35.00 for checks returned for any reason.

RETURN POLICY
In an effort to provide faster and more efficient service, we ask that you follow the following instructions on all returns.
1. Please open and inspect your merchandise promptly. Merchandise will not be authorized for return after 10 days from the invoice date.
2. Call or write for authorization within 10 days of receipt of merchandise. Any item returned without authorization will be subject to a 50% restock fee. The authorization number is only good for 10 days.
3. Merchandise returned because of dislike or over-ordering, is subject to a 20% restock fee. 4. All returns are subject to inspection before credit is given. Merchandise received in shop worn condition will not be credited. Pack merchandise properly to insure the merchandise will not be damaged in shipping. Merchandise received damaged due to improper packaging will be credited by the extent of the damage.
5. No returns on special orders unless defective. 6. Refused shipments are subject to a 20%
restock fee and freight. If an order is refused, our customer service department must be contacted prior to ship date to avoid a
restock fee.
*No COD returns-merchandise returned to us COD will not be accepted.
* No credit will be given to merchandise received with retail price tags.
THANK YOU FOR YOUR BUSINESS! CUSTOMER CARE DEPARTMENT
COTTON & POLY THROWS
CARE INSTRUCTIONS
CHENILLE THROWS
Machine wash in cold water, gentle cycle Dry clean only
with mild detergent.
Do not bleach. Tumble dry.
CLIMAWEAVE PILLOWS
Brush off any loose dirt. Prepare a cleaning solution of 2 ounces (1/4 cup) mild
I soap per gallon of lukewarm water (less than 100°f/38°c). Use a sponge or a soft bristle brush to clean. Allow cleaning solution to soak into fabric. Rinse thoroughly to remove all soap residue. Allow fabric to air dry.
TAPESTRY & PRINTED PLACEMATS Machine wash in cold water, gentle cycle with mild detergent. Do not bleach. Flat dry unless otherwise noted.
36″ AND 72″ TAPESTRY RUNNERS If necessary cool iron on tapestry side only, do not iron back.
36″ AND 72″ PRINTED RUNNERS Machine wash cold. Do not bleach or dry clean. Dry flat.
PILLOW AND WALL DECOR Spot or dry clean only.
RAYON THROWS
Machine wash cold. Delicate cycle. Mild detergent. Tumble dry delicate cycle. Do not bleach or dry clean.
LINEN & COTTON Spot or dry clean only.